Toyota Extended Warranty Text


Here's my lengthy transcription of my "Vehicle Service Agreement" for the Toyota Extra Care Platinum Plan, in case anyone wants to look over the plan before purchasing, or just wants an on-line version available. Wow, that was a lot of typing...

To note, I did purchase a Toyota Extra Care Platinum Plan (Extended Warranty) for my 2001 Prius. I live in MA. My car was just over 2 years old and 23,000miles on it. I purchased the 7year/100,000mile/$0 deductable plan from Troy D. at Toyota of Greenfield, MA for $980. Fairly painless procedure. (More available plans from Troy - info at http://autos.groups.yahoo.com/group/toyota-prius/message/60505 , although some of the prices may have changed (some for the better!) since this post.)

Would've been nice had the dealership that I had originally purchased my car from didn't backdate the sale of my Prius a few days/miles, though, so my warranty runs out a little earlier than my bill of sale would've otherwise have stated... (I purchased my car on 2/2/2001 with < 10 miles on it (I don't remember the number, but it was singular and non-zero). My warranty states the in-service date/mileage as different...)

--Transcription follows. Hopefully I copy everything correctly... --

Return address:
Toyota Extra Care
P.O. Box 9550
Cedar Rapids, IA 52409-9550

Platinum
Year: 2001
Make: Toyota
Model: Prius
Vehicle ID: [my VIN here]
Selling Dealer: Toyota of Greenfield, Inc.
Dealer Phone #: (413) 772-0231

Agreement Holder:
ME
My address

VEHICLE SERVICE AGREEMENT INFORMATION
Agreement type: NEW
Agreement number: [my number]
Application number: [my other number]
Agreement effective date: 01/31/01
Agreement effective mileage: 0
Purchase price: $980.00
Deductible: $0
Transferable: yes
This agreement expires the earlier of mileage/date
Agreement expiration date: 01/31/08
Agreement expiration mileage: 100,000
Towing benefits: unlimited
Substitute transportation: $50/day, 5 days per repair visit
Dislocation benefit: $100/day, 5 days over the life of the agreement
Lienholder/Lessor: [blank - I own my car]

------

MASSACHUSETTS NOTICE TO PURCHASER

The coverage you are buying is NOT required in order to register or finance a vehicle. The benefits provided may duplicate express manufacturers or seller's warranties that come automatically with every sale. You can be required by the seller of this coverage to pursue those warranties, which are available to you without this contract.

VEHICLE SERVICE AGREEMENT

This Agreement is between the Agreement Holder ("You" or "Your") specified in the Vehicle Service Agreement Information and Toyota Motor Insurance Services, Inc. ("TMIS"). It provides for the repair of mechanical failures of components specified in this Agreement. TMIS has the sole and exclusive administrative responsibility of this Agreement. TMIS is sometimes referred to in this Agreement as the "Administrator".

COVERAGE UNDER THIS AGREEMENT

Subject to the terms and conditions of this Agreement, if a covered component mechanically fails, as determined by the Administrator, TMIS will pay for the repair or replacement of the component(s), as well as any applicable towing, substitute transportation, and/or dislocation benefits listed in the Vehicle Service Agreement Information, less Your deductable. Any repair or replacement of a covered component may be made with a functionally equivalent component, as determined by the Administrator. Parts reimbursements will be calculated based on manufacturer's suggested retail price (MSRP). Labor reimbursements will be calculated based on standard industry practices, as determinded by the Administrator.

Coverage under this Agreement may not be determined by any verbal representations made by the selling dealer or repair facility. The coverage provided by this Agreement, less Your deductible, shall be secondary to any other valid repair agreement, manufacturer's warranty, roadside assistance program, limited warranty, or insurance policy covering the vehicle. If other coverage fully pays a claim covered by this Agreement, less a deductible, then You are entitled to reimbursement under this Agreement for the other coverage's deductible for the dollar amount which is greater than the deductible stated in this Agreement, if any. If a manufacturer's warranty may be transferred with the vehicle, and the transfer requires payment of a fee, then You are entitled to reimbursement under this Agreement of the fee only to a maximum of $150. Your deductible does not apply to this transfer fee reimbursement.

COVERED REPAIRS MUST BE AUTHROIZED BY THE ADMINISTRATOR, PRIOR TO THE EXPIRATION OF THE AGREEMENT.

If Your Agreement Type is indicated as NEW in the Vehicle Service Agreement Information above, then the Agreement Effective Date shown above is the date the vehicle was first put into service via retail sale, lease, fleet sale, or dealer demonstrator. Your Agreement will expire the earlier of (a) 11:59 PM of the Agreement Expiration Date shown above, or (b) when Your vehicle odometer reading equals the Agreement Expiration Mileage shown above.

If Your Agreement Type is indicated as USED in the Vehicle Service Agreement Information above, then the Agreement Effective Date shown above is the date You purchased your identified vehicle. Your Agreement will expire the earlier of (a) 11:59 PM of the Agreement Expiration Date shown above, or (b) when Your vehicle odometer reading equals the Agreement Expiration Mileage shown above.

DEDUCTIBLE

The deductible indicated in the Vehicle Service Agreement Information is the dollar amount You pay for authorized claims related to a single repair visit.

LIMITATIONS OF LIABILITY

TMIS's liability under this Agreement shall never exceed either of the following:

OVER THE LIFE OF THIS AGREEMENT: If the Agreement Type is defined as NEW in the Vehicle Service Agreement Information above then TMIS's liability is limited to the manufacturer's suggested retail price (MSRP) of the covered vehicle, at the time of the purchase or lease. In all other cases, TMIS' liability is limited to the fair market value of the vehicle, as determined by TMIS, at the time this Agreement was purchased.

PER REPAIR VISIT: TMIS' liability is limited to the cost of the covered repair(s) or the fair market value of the vehicle determined by TMIS at the time of the repair(s), whichever is less.

TOWING BENEFIT:

If a covered component mechanically fails, as determinded by the Administrator, You are entitled to reimbursement for Your towing expenses to the nearest dealership or authorized repair facility, up to the limites specified in the Vehicle Service Agreement Informaion. Licensed professional towing agencies' or auto dealers' receipts will be required for reimbursement. Your deductible does not apply to this benefit. For reimbursement please refer to the "How to Submit Claims" section. This benefit will only apply upon authorization of a covered repair.

SUBSTITUTE TRANSPORTATION BENEFIT:

If Your vehicle is inoperable and is undergoing a repair covered by this Agreement, then You are entitled to reimbursement for Your substitute transporation expenses up to the limit specified in the Vehicle Service Agreement Information. Licensed professional rental agencies' or auto dealers' receipts will be required for reimbursement. Your deductible does not apply to this benefit. For reimbursement please refer to the "How to Submit Claims" section. This benefit will only apply upon authoriztion of a covered repair.

DISLOCATION BENEFIT: (IF INDICATED IN THE VEHICLE SERVICE AGREEMENT INFORMATION)

If you are over 150 miles from Your principal residence and Your vehicle is inoperable and requires overnight repairs covered by this Agreement, You are entitled to reimbursement for Your food and lodging expenses up to the limit specified in the Vehicle Service Agreement Information. Valid food and lodging receipts will be required for reimbursement. Your deductible does not apply to this benefit. This benefit will only apply upon authoriztion of a covered repair.

COMPONENTS COVERED BY THIS AGREEMENT

ALL MANUFACTURER-ORIGINAL EQUIPMENT PARTS INSTALLED BY THE MANUFACTURER OR YOUR SELLING DEALER ARE COVERED UNDER THIS AGREEMENT FOR MECHANICAL FAILURE, UNLESS OTHERWISE EXCLUDED. THE ITEMS LISTED BELOW ARE NOT COVERED.

EXCLUSIONS AND RESTRICTIONS

  1. This Agreement covers repairs to covered components, which have mechanically failed, as determined by the Administrator. This Agreement does not cover any breakdown, mechanical failure or expenses, which are due to, result from, or are caused by any of the following:
  2. Nor does coverage under this Agreement apply if Your vehicle:
  3. This Agreement does not cover the cost of the normal maintenance recommended in Your Owner's Manual, Supplement, and/or Guide, or this Agreement.
  4. If any material information provided to the Administrator cannot be verified as accurate or is found to be deceptive, no coverage will apply under this Agreement.
  5. Coverage under this Agreement will not apply if You are not the owner/lessee of the covered vehicle AND the owner of this Agreement at the time repairs are performed.
  6. Coverage under this Agreement will not apply to any repairs performed outside the United States of America or Canada
  7. Coverage under this Agreement will not apply to any diagnostic charges made in connection with a covered repair.
  8. You must obtain prior authorization from the Administrator before You have repairs made. If Your vehicle becomes inoperable outside of normal business hours and You cannot reach the Administrator, You may proceed with necessary repairs, but all other terms and conditions of the Agreement will apply. It is Your responsibility to contact the Administrator on the next business day, or assure that Your dealer or repair facility does so. Parts reimbursements will be calculated based on manufacturer's suggested retail price (MSRP). Labor reimbursements will be calculated based on standard industry practices, as determined by the Administrator.

YOUR RESPONSIBILITIES

In order for coverage to apply under this Agreement You must do all of the following:

KEEP ALL RECORDS OF MAINTENANCE FOR YOU VEHICLE. IF YOU PERFORM YOUR OWN MAINTENANCE, YOUR RECORDS MUST INDICATE WORK PERFORMED, DATE, PARTS REPLACED AND ODOMETER READING AT TIME OF SERVICE. RECEIPTS FOR PURCHASES OF PARTS AND FLUIDS OR SERVICE AND MAINTENANCE MUST BE RETAINED WITH THIS AGREEMENT FOR THE ENTIRE PERIOD OF THIS AGREEMENT. FAILURE TO PROVIDE RECORDS OF MAINTENANCE MAY RESULT IN THE DENIAL OF CLAIMS. THE ADMINISTRATOR'S RETENSION OF BROKEN PARTS, FOR INSPECTION OR OTHER USE, MAY BE REQUIRED FOR ANY REPAIR WORK.

HOW TO SUBMIT CLAIMS:

You must obtain prior authorization from the Administrator before You have repairs made. If Your vehicle becomes inoperable outside of normal business hours and You cannot reach the Administrator, You may proceed with necessary repairs, but all other terms and condition of this Agreement will apply. You or Your dealer must contact the Agreement Administrator the next business day for determination of coverage.

Parts reimbursements will be calculated based on manufacturer's suggested retail price (MSRP). Labor reimbursements will be calculated based on standard industry practices, as determined by the Administrator.

STEP 1 Contact Your selling dealer for all repair work. If this is not possible, then You must contact the Administrator PRIOR TO PROCEEDING WITH REPAIRS.
Toyota claims call TOLL FREE: 1-800-228-8559
Lexus claims call TOLL FREE: 1-800-448-1505.

STEP 2 Present Your Vehicle Service Agreement to Your dealer when requesting repairs on Your vehicle.

STEP 3 Your dealer or repair facility must call to obtain authorization on Your behalf prior to proceding with repairs.

STEP 4 Present Your valid towing, substitution transportation, food and lodging receipts to Your dealer.

STEP 5 Upon completion of covered repairs You pay only Your deductible (if applicable), plus any charges for non-covered repairs or services.

STEP 6 Keep Your Repair Order and all other service-related documents with Your Agreement for future reference.

SHOULD YOU NEED ADMINISTRATOR ASSISTANCE:

Regarding Toyota Customer Service or Claims please call TOLL FREE: 1-800-228-8559, regarding Lexus Customer Service or Claims pleae call TOLL FREE: 1-800-448-1505, from 8 a.m. to 7 p.m. Central Time, Monday - Friday. Or Saturday from 9 a.m. to 1 p.m. Central Time.

Or write to:

AGREEMENT ADMINISTRATOR
P.O. BOX 9550
CEDAR RAPIDS, IA 52409-9550

TRANSFERRING THE AGREEMENT:

This Agreement is transferrable only if (1) it has not been previously transferred, (2) it is being transferred between private parties (excluding vehicle retail outlets), (3) the original owner of this Agreement signs below to authoriize the transfer or provides written authorization for transfer, and (4) Your Agreement Type is indicated as NEW in the Vehicle Service Agreement Information.

If You sell Your vehicle and wish to transfer this Agreement to the next owner of Your vehicle, You must submit the transfer request to the Administrator or send written notification with the information required below within 90 days of the change of ownership. To request a transfer complete the transfer information requested below. Then send the complete Agreement, or written notification, Pelease of Lien (if applicable), and a check in the amount of $50.00 made payable to "Agreement Administrator", to:

AGREEMENT ADMINISTRATOR
P.O. BOX 9550
CEDAR RAPIDS, IA 52409-9550

TRANSFER INFORMATION:
NEW OWNERS NAME:                  ________________________________
ADDRESS:                          ________________________________
                                  ________________________________
TRANSFER DATE:                    ________________________________
TRANSFER MILEAGE:                 ________________________________
TRANSFER AUTHORIZATION SIGNATURE
 (ORIGINAL OWNER):                ________________________________

TERMINATION:

We have the right to terminate this Agreement for any of the following reasons:

Notice of termination will be mailed to you at the address stated in the Vehicle Service Agreement Information.

If this Agreement is terminated within thirty (30) days of the Agreement Application Date, and no benefits have been paid, we will refund the Agreeement Purchase Price, minus a $25 processing fee.

In all other cases, we will pay a pro rata refund based on elapsed time from the Agreement Application Date or elapsed mileage from the Agreement Application Mileage (whichever refund dollar amount is less), minus a $25 processing fee. If the Administrator has notice of a Lienholder or Lessor and a Release of Lien is not provided, any refund will be paid either to the Lienholder/Lessor or jointly to You and the Lienholder/Lessor, at the discretion of the Administrator.

CANCELLATION:

Within thirty (30) days of the Agreement Application Date, if no benefits have been paid, You many cancel this Agreement and we will refund the Agreement Purchase Price minus a $25 processing fee.

In all other cases, we will pay a pro rata refund based on elapsed time from the Agreement Application Date or elapsed mileage from the Agreement Application Mileage (whichever refund dollar amount is less), minus a $25 porcessing fee. All such refunds will be computed based upon the date the Administrator receives notice of the cancellation request.

To cancel this Agreement and request a refund, return this original Agreement to Your selling dealer. If that is not possible, send this original Agreement, with a letter signed by You requesting cancellation including the date of cancellation and current odometer reading on the vehicle, to the Administrator at the address shown above. If the Administrator has notice of a Lienholder or Lessor and a Release of Lien is not provided, any refund will be paid either to the Lienholder/Lessor or jointly to You and the Lienholder/Lessor at the discretion of the Administrator. The cancellation effective date You request cannot be more than thirty (30) days prior to receipt by the Administrator.

Limited Rights of Lienholder/Lessor. A Lienholder/Lessor shall have NO rights under this Agreement EXCEPT that a Lienholder/Lessor shall have the right to cancel this Agreement and receive a pro rata refund calculated as set forth provided:

SEVERABILITY
Wherever possible, each provision of this Agreement shall be interpreted in such a manner as to be effective and valid pursuant to applicable laws. If any provision of this Agreement shall be prohibited by or invalid pursuant to applicable law, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or the remaining provisions of this Agreement.

COMPLETE AGREEMENT
This Agreement contains the entire agreement between You and TMIS with respect to the repair of the identified vehicle and the other benefits provided in this Agreement. This Agreement may be modified only by a written agreement signed by both You and TMIS.









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This document can be reprinted for personal use or reference for your mechanic(s) with no prior permission needed. It can be linked to directly, as long as you have a link to the main VFAQ page of http://www.vfaq.com/Prius/, though linking to the main page instead is preferred. This document can NOT be reprinted for profit/resale/redistribution of ANY type without expressed WRITTEN permission from me in advance. Bulk copying of this document onto your web site without prior permission will not be tolerated, link to it instead.
Last modified: Feb 18, 2004
Copyright 2003-4, Tom Stangl, Michelle Vadeboncoeur
VFAQ Prius, VFAQ.NET
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